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Privacy Policy

Last updated: May 14, 2025

Observatory Franchise Group Pty Ltd (“we,” “us,” or “our”) operates the Sticky BBQ restaurant ordering service. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you place orders through our service.

1. Information We Collect

  • Contact Information: Your name and telephone number when you place or register an order.

We do not collect any additional personal data (e.g., email addresses, payment details, location) unless you voluntarily provide it for a specific purpose (for example, adding special delivery instructions).

2. How We Use Your Information

We use your name and phone number solely to:

  • Process and confirm your Sticky BBQ restaurant orders
  • Provide customer support related to your order (e.g., updates, delays, questions)
  • Maintain accurate records for order history and reporting

3. Data Sharing and Disclosure

  • We do not sell, rent, or lease your personal information to third parties.
  • We may share your data with:
    • Service Providers engaged to help with order processing, delivery coordination, or customer support (under strict confidentiality agreements).
    • Legal Authorities if required by law or to protect against fraud or other wrongdoing.

4. Data Retention

  • We retain your name and phone number for as long as necessary to fulfill the purposes described above, typically up to 2 years from your most recent order, unless a longer retention period is required or permitted by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

  • Secure servers and encrypted backups
  • Access controls limiting data to authorized personnel only
  • Regular security reviews and staff training

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccuracies in your data
  • Request deletion of your personal information (subject to our retention obligations)
  • Object to or restrict certain processing activities

To exercise any of these rights, please contact us as described below.

7. Children’s Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children; if we learn that we have done so, we will delete the information as soon as practicable.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and, if the changes are material, notify you by posting a notice on our ordering platform or via SMS to your registered number.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to:

Observatory Franchise Group Pty Ltd

Email: info@observatoryfranchise.co.za

Phone: +27722802219

Address: 123 Observatory Road, Johannesburg, 2198, South Africa

Thank you for trusting us with your information—your privacy is important to us.